At 99cuci, your privacy is our priority. This document clearly and transparently explains how we collect, use, store, and protect your personal information — written in plain language that every one of our Malaysian members can understand.
The core principles that shape how we handle and protect your personal data
All data transmitted between your device and 99cuci's servers is protected by 256-bit SSL encryption — the same standard used by Maybank, CIMB, and Malaysia's leading banks. Your data remains secure at all times, whether you're making a deposit via Touch 'n Go eWallet, GrabPay, or DuitNow, or in the middle of a gaming session.
99cuci has never and will never sell, rent, or disclose your personal information to third parties for marketing or commercial purposes without your explicit written consent. Your data belongs to you — it is not a business asset for us to trade at will.
You have the full right to access, correct, transfer, or request the deletion of your personal data at any time. Requests will be processed within 14 business days. We believe control over your personal data should rest with you, not us.
99cuci retains only the data that is strictly necessary to provide our services to you. Data that is no longer required is securely deleted in accordance with our data retention schedule. Our data storage servers are protected by strict physical and digital access controls.
In the event of any data security incident that may affect your personal information, 99cuci will notify you within 72 hours. We are committed to full transparency in any situation involving the security of our members' data.
The 99cuci Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We take our data protection compliance obligations seriously and continuously update our practices in line with the latest legal developments.
Quick Summary: 99cuci collects your personal data to provide a secure and personalised online gaming experience. We do not sell your data. You may request access, correction, or deletion of your data at any time. All data is protected with 256-bit SSL encryption.
This Privacy Policy explains how 99cuci ("we", "the platform") collects, uses, discloses, stores, and protects your personal information when you register and use our services on 99cuci.best.
We understand that privacy is a sensitive and important matter for Malaysians. When you trust us with your personal information — your phone number, transaction details via Touch 'n Go eWallet or GrabPay, your gaming activity history — we take that responsibility seriously. Every decision we make regarding data handling is guided by robust privacy principles and full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
By registering an account and using the platform 99cuci, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please contact our support team before continuing to use the platform.
This policy applies to: All registered users and visitors of 99cuci.best, including account registration activity, deposits and withdrawals, casino gaming and Sports Betting sessions, interactions with the customer support team, and use of platform features.
99cuci only collects data that is necessary to deliver our services safely and effectively. The following are the categories of data we collect:
| Data Type | Example | Purpose |
|---|---|---|
| Identity Information | Full name, date of birth | Account verification & legal compliance |
| Contact Information | Malaysian phone number | Login, two-factor authentication, communications |
| Financial Information | TNG, GrabPay, DuitNow, or FPX account numbers | Processing deposits and withdrawals |
| Password | Account password (stored in hashed form) | Account security |
| Verification Documents | MyKad or passport (where required) | Identity verification for large withdrawals |
99cuci does not collect credit or debit card information directly. All payments made through Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX are processed by licensed payment service providers that maintain their own security standards.
Your personal data is used solely for legitimate purposes directly related to the provision of 99cuci services to you. The following are the primary purposes for which your data is used:
Legal Basis for Processing: 99cuci processes your personal data on the basis of: (i) fulfilment of the service contract between you and us, (ii) legal obligations we are required to comply with, (iii) our legitimate interests in operating a safe and responsible business, and (iv) your consent where applicable.
99cuci does not sell, lease, or disclose your personal data to third parties for their marketing purposes. However, there are certain situations where we need to share data with specific parties in order to deliver our services:
To process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), we are required to share the necessary transaction information with the relevant payment service providers. This sharing is kept to the minimum information needed to securely process your transaction.
Casino and slots game providers such as Pragmatic Play, Evolution Gaming, and Microgaming may receive the minimum data necessary to deliver gaming services to you – for example, your unique account identifier for recording game history. These providers do not receive your full name, phone number, or payment information.
99cuci may be required to disclose your personal data if mandated by Malaysian law, a valid court order, or a legitimate request from a competent authority. In such circumstances, we will disclose only the minimum information required and will endeavour to notify you of the disclosure where permitted by law.
All third parties with whom we share data are bound by data protection agreements requiring them to handle your information to a security standard equal to or higher than our own.
Protecting our members' personal and financial data is a core responsibility we take very seriously. The following are the technical and organisational security measures we have in place:
Shared Responsibility: While 99cuci continuously invests in data security, the safety of your account also depends on your own actions. Make sure you use a strong and unique password, never share your login credentials with anyone, and log out of your account after each session — especially on shared devices.
99cuci uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and understand how our platform is used.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session Cookies | Maintaining your login session and account security during active sessions | Expires when the browser is closed |
| Security Cookies | Preventing CSRF attacks and protecting platform forms from misuse | Up to 1 day |
| Preference Cookies | Remembering your language settings, game preferences, and display preferences | Up to 30 days |
| Performance Cookies | Helping us understand how the platform is used for improvement purposes | Up to 90 days |
Cookies that are essential to the platform's core functions (session and security cookies) cannot be disabled without affecting your login functionality and account security. Optional and analytics cookies can be managed through your web browser settings. Please note that disabling certain cookies may affect your experience on the 99cuci platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our privacy commitments, you have the following rights regarding the personal data we hold:
You have the right to know what personal data we hold about you and to request a copy of that data. Data access requests will be processed within 14 business days at no charge.
If you find that the personal data we hold about you is inaccurate or out of date, you have the right to request a correction. Updates can be made directly through your account settings or by contacting our support team.
You may request the deletion of your personal data under certain circumstances — for example, when the data is no longer needed for its original purpose or you withdraw your consent to processing. Please note that some data may need to be retained for legal compliance purposes.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Once you do so, we will immediately stop using your data for that purpose.
In certain circumstances, you have the right to receive your personal data in a structured, machine-readable format (such as CSV or JSON) for the purpose of transferring it to another service provider.
You may request that we restrict the processing of your personal data in certain circumstances, such as when you dispute the accuracy of the data or are in the process of determining whether you wish to request its deletion.
How to Exercise Your Rights: To exercise any of the rights above, please contact our Data Privacy Officer at support@99cuci.best with the email subject "Data Rights Request – [Request Type]". Please include your account number and a brief description of your request. We will acknowledge receipt of your request within 2 business days and complete the request within 14 business days.
99cuci's services are intended for individuals who are 18 years and above only. We do not knowingly collect personal data from individuals under the age of 18.
If you are under 18 years of age, you are not permitted to register for or use 99cuci's services. If we find that we have collected personal data from an underage minor, we will promptly take steps to delete that data and close the relevant account.
If you become aware that someone under the age of 18 has registered a 99cuci account, please notify us immediately at support@99cuci.best so we can take the appropriate action.
Parents and guardians are encouraged to monitor their children's online activity and ensure that minors do not access online gambling platforms. If you suspect a minor is using a 99cuci account, please contact us immediately.
99cuci retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Malaysian law.
Once the retention period expires or your deletion request is successfully processed, 99cuci will securely delete or anonymise your personal data using industry-recognised data disposal procedures.
In the course of operating the 99cuci platform, some personal data may be processed or stored at locations outside Malaysia — for example, on cloud servers operated in neighbouring regions of Asia.
When cross-border data transfers occur, 99cuci ensures that adequate safeguards are in place to protect your data. This may include data transfer agreements containing standard protection clauses, or transfers to countries that offer a level of data protection comparable to that of Malaysia.
By using the 99cuci platform and agreeing to this Privacy Policy, you consent to such cross-border data transfers subject to the protective measures described above.
99cuci reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. We are committed to keeping you informed of any material changes.
We encourage you to review this Privacy Policy periodically so you remain informed about how we protect your information. If you disagree with any amendments, you have the right to close your account before the changes take effect.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us.
Our team will acknowledge your enquiry within 2 business days and provide a full response within 14 business days. For complaints that cannot be resolved internally, you have the right to refer the matter to Malaysia's Personal Data Protection Department (PDPD) as the relevant supervisory authority.
Final Commitment: At 99cuci, we believe your trust is our most valuable asset. Every MYR you deposit via Touch 'n Go eWallet or GrabPay, every bet you place on the Malaysia Super League or a BWF badminton match, every slots session or Live Casino game you enjoy — all of it is built on your trust in us. We will never take that trust for granted. Your privacy and data security are responsibilities we uphold at all times.
The most frequently asked questions from members about their privacy and data protection at 99cuci
Now that you know how 99cuci safeguards your privacy and personal data, register a free account today, claim your Welcome Bonus of up to RM 1,000, and enjoy Malaysia's premier casino and Sports Betting platform – with complete peace of mind that your data is safe with us.